FAQ's

General

What is Regen Cell Solutions?

Regen Cell Solutions is a provider-focused platform that enables licensed clinicians and medical organizations to securely source U.S.-sourced stem cell and exosome products, access full documentation, and manage fulfillment through an integrated clinician portal.

 

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Who can partner with Regen Cell Solutions?

We work exclusively with licensed physicians, clinics, and qualified healthcare organizations operating within regulated medical frameworks.

 

Are your products available directly to patients?

No. Regen Cell Solutions is a provider-only platform. All products and therapies must be ordered and administered by licensed healthcare professionals.

 

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What types of therapies do you support?

Our portfolio supports regenerative and neurological applications, including modalities such as Neuro Care Pro and Brain Tap, alongside a range of stem cell and exosome solutions.

Clinician Portal

What is the Regen Cell Solutions clinician portal?

The clinician portal is a secure, provider-centric platform that allows clinicians to order products, access documentation, manage compliance records, and track fulfillment in one place.

How do I get access to the portal?

Access is granted after verification of medical licensing and practice credentials. You can request access through the Contact or Partnerships page.

 

What features does the portal include?

The portal provides product ordering, documentation access (COAs, donor screening, quality metrics), order tracking, and compliance support tools.

 

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Is the portal secure?

Yes. The platform is designed with industry-standard security protocols to ensure data privacy, secure transactions, and regulatory compliance.

What is ``package tracking`` in my orders?

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Products & Quality

Where are your stem cells and exosomes sourced from?

All products are sourced from screened U.S. donors, ensuring traceability, regulatory alignment, and quality assurance.

 

What quality standards do you follow?

Our materials are processed under FDA-regulated frameworks, GMP-compliant conditions, ISO cleanroom environments, and follow standards aligned with NMDP/Be The Match, WMDA, and AABB.

 

What does CD34+, CFUs, and cell yield mean?

These are quality indicators used to measure potency and effectiveness of cellular products. CD34+ refers to stem cell markers, CFUs indicate colony-forming ability, and yield represents the total viable cell count.

 

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Do you provide documentation with each order?

Yes. Every order includes full documentation such as Certificates of Analysis (COA), donor screening records, and quality testing data.

Therapies & Modalities

What is Neuro Care Pro?

Neuro Care Pro is a therapeutic modality designed to support neurological function using advanced, non-invasive treatment technologies.

 

What is Brain Tap?

Brain Tap is a neuro-wellness technology designed to support cognitive function, stress management, and brain optimization using guided sensory stimulation.

 

 

Can these modalities be purchased directly through your website?

Yes, access to modalities like Neuro Care Pro and Brain Tap will be available through approved third-party purchasing links integrated into the site.

 

Are these therapies suitable for all patients?

Treatment suitability must be determined by the licensed clinician based on individual patient conditions and clinical protocols.

Ordering & Fulfillment

How does ordering work?

Clinicians place orders through the secure portal, select products, access documentation, and track fulfillment through a centralized dashboard.

 

How long does fulfillment take?

It is mailed via FedEx next day air to the address stated on the order form. Delivery timelines vary depending on product type and location, but the platform is designed for efficient and reliable fulfillment. 

 

Can I track my orders?

Yes. The clinician portal provides real-time order tracking and status updates.

Is international shipping available?

Please contact our team to discuss availability and regulatory requirements for international orders.

Payment & Billing

What payment methods do you accept?

Payment methods will be provided upon account approval and may include secure online payment options and invoicing for verified providers.

 

Do you offer bulk or clinic pricing?

Yes. Volume pricing and partnership options are available for qualified clinics and organizations.

 

Will I receive invoices and documentation for accounting?

Yes. All transactions include detailed invoices and documentation accessible through your clinician portal.